Chinese Learning BuddyPrivacy Policy
Chinese Learning Buddy Pte. Ltd. (“CLB”, “we”, “us” or “our”) respects your privacy and handles personal data in accordance with Singapore’s Personal Data Protection Act 2012 (“PDPA”). This Policy applies to the Chinese Learning Buddy mobile application, website and browser-based services (collectively, the “Services”).
1. Personal Data We Collect
1.1 Information you provide
- Account information: email address, mobile number, password or authentication credentials, and the user role or profile details needed to operate your account.
- Third-party sign-in information: information made available by Google or Apple when you choose those sign-in methods, subject to the provider’s settings and privacy policy.
- Profile image: only when you choose to upload one.
- Support and purchase information: messages you send to us, your account identifier and payment confirmation details needed to activate or support a membership purchased directly through WhatsApp or another approved channel.
1.2 Information collected when you use the Services
- Device and technical information: device model, operating system, app version, browser type, IP address and identifiers reasonably required for security, compatibility and troubleshooting.
- Usage and learning records: access times, feature usage, selected learning content, learning progress, mistakes and error reports where these functions are used.
- Website preferences: the website uses browser local storage to remember your language preference. We do not use advertising cookies.
2. How We Use Personal Data
- To create, authenticate and manage accounts.
- To provide learning content, save progress and operate membership features.
- To process, verify or support payments and membership activation.
- To protect accounts, prevent abuse, troubleshoot faults and maintain service security.
- To respond to enquiries and provide customer support.
- To analyse aggregated or de-identified usage trends and improve the Services.
- To comply with legal and regulatory obligations.
3. Disclosure and Service Providers
We do not sell personal data. We may disclose only the information reasonably necessary to service providers that support the Services, such as hosting, authentication, app-store payment, payment processing, communications and technical support providers. Depending on how you use the Services, these providers may include Apple, Google and approved payment or hosting providers. We may also disclose information where required by law or necessary to protect users, the Services or our legal rights.
4. Payments
Purchases made through Apple App Store or Google Play are processed by the relevant platform. We do not receive or store your full card details. For a direct membership purchase, we may receive the contact, account and payment-confirmation information you provide so that we can verify payment and activate the correct account.
5. Children and Minors
The Services are designed for students. A minor should use the Services and any paid feature with the knowledge and consent of a parent or legal guardian. Parents or guardians may contact us regarding a minor’s personal data.
6. Your Rights and Account Deletion
You may request access to, correction of, or deletion of your personal data, or withdraw consent where applicable. You may use the account-deletion function in the App where available. If that function is unavailable, or you need assistance, contact us by email or WhatsApp. We may need to verify your identity and may retain limited information where required for legal, accounting, fraud-prevention or dispute-resolution purposes.
7. Retention, Security and Overseas Processing
We retain personal data only for as long as reasonably necessary for the purposes described above or as required by law. We use reasonable administrative, technical and organisational safeguards to protect personal data. Where a service provider processes data outside Singapore, we take reasonable steps to ensure that the transferred data receives a standard of protection comparable to that under the PDPA.
8. Updates to This Policy
We may update this Policy when the Services, legal requirements or our data practices change. The updated effective date will be shown at the top, and material changes may also be notified within the App or on the website.
9. Contact and Data Protection Enquiries
For privacy or data-protection enquiries, contact our Data Protection Contact at chineselearningbuddy@gmail.com or WhatsApp +65 87563196.
10. Governing Law
This Policy is governed by the laws of Singapore.
隐私政策
Chinese Learning Buddy Pte. Ltd.（以下简称“CLB”“我们”）重视您的隐私，并依据新加坡《2012 年个人资料保护法》（PDPA）处理个人资料。本政策适用于 Chinese Learning Buddy 手机应用、官方网站及网页版服务（统称“本服务”）。
一、我们收集的个人资料
1. 您主动提供的资料
- 账号资料：电子邮箱、手机号码、密码或验证资料，以及运行账号所需的用户角色或个人资料。
- 第三方登录资料：当您选择 Google 或 Apple 登录时，由该服务商依据您的设置及其隐私政策向我们提供的必要资料。
- 个人头像：仅在您主动选择上传时收集。
- 客服及购买资料：您向我们发送的信息，以及通过 WhatsApp 或其他获准渠道直接购买会员时，为核对付款和开通账号所需的账号标识及付款确认资料。
2. 使用本服务时产生的资料
- 设备及技术资料：设备型号、操作系统、应用版本、浏览器类型、IP 地址，以及为安全、兼容和故障排查所需的标识信息。
- 使用及学习记录：访问时间、功能使用情况、所选学习内容、学习进度、错题及错误报告（以实际启用的功能为准）。
- 网站偏好：官网使用浏览器本地存储记住您的语言选择，不使用广告追踪 Cookie。
二、我们如何使用个人资料
- 创建、验证及管理账号；
- 提供学习内容、保存学习进度及运行会员功能；
- 处理、核对付款并开通或支持会员服务；
- 保护账号、防止滥用、排查故障及维护系统安全；
- 回复咨询并提供客户支持；
- 分析汇总或去标识化的使用趋势，以改善本服务；
- 履行适用的法律及监管义务。
三、资料披露及服务供应商
我们不会出售您的个人资料。为提供本服务，我们可能向托管、登录验证、应用商店支付、支付处理、通讯及技术支持等服务供应商披露合理且必要的资料。视您的使用方式而定，相关服务商可能包括 Apple、Google 及获准的支付或托管服务商。法律要求或为保护用户、本服务或我们的合法权益时，我们也可能依法披露资料。
四、付款资料
通过 Apple App Store 或 Google Play 完成的购买由相应平台处理，我们不会接收或保存您的完整银行卡资料。通过直接渠道购买会员时，我们可能接收您主动提供的联系方式、账号资料及付款确认资料，以核对付款并为正确账号开通会员。
五、未成年人
本服务面向学生。未成年人应在父母或法定监护人知情并同意的情况下使用本服务及付费功能。父母或监护人可就未成年人的个人资料联系我们。
六、您的权利及账号删除
您可以依法申请访问、更正或删除个人资料，或在适用情况下撤回同意。应用内提供账号注销功能时，您可以直接使用；如该功能暂不可用或需要协助，可通过电子邮件或 WhatsApp 联系我们。我们可能需要核实您的身份，并可能因法律、会计、反欺诈或争议处理需要保留少量必要资料。
七、保存期限、安全及境外处理
我们仅在实现上述目的或法律要求的合理期限内保存个人资料，并采取合理的管理、技术和组织措施保护资料。若服务供应商在新加坡境外处理资料，我们会采取合理步骤，确保资料获得与 PDPA 相当的保护。
八、政策更新
本服务、法律要求或资料处理方式发生变化时，我们可能更新本政策。更新后的生效日期会显示在页面顶部；重大变更也可能通过应用内或官网通知。
九、联系我们
如有隐私或个人资料保护问题，请联系个人资料保护联系人：chineselearningbuddy@gmail.com，或 WhatsApp +65 87563196。
十、适用法律
本政策受新加坡法律管辖。